You tap the withdraw or claim button and the screen freezes on a spinning loader or returns a red error message. Most often the account is waiting on an unfinished check or a mismatch between your details and your payment record.
Identity verification stuck or documents rejected
The player uploads documents and the status stays on pending, or the file comes back marked as rejected without a clear reason.
- A photo or scan is blurred, cropped or partly covered by glare.
- The document has expired or the name on it differs from the account name.
- The address document is older than the period the operator accepts or shows a different address.
- Only one side of an identity document was sent when both sides are needed.
- The file format or size falls outside what the upload form accepts.
- Open your profile and note exactly which document type is still outstanding.
- Take a fresh photo in daylight with the whole document inside the frame.
- Keep the surface flat and avoid shadows from your hand or phone.
- Send both sides of the identity document if the form asks for them.
- Use the same spelling of your name as on the document, including middle names.
- Upload the address document as a full page, not a cropped corner.
- Convert files to a common format if the upload refuses yours.
- Submit once and wait for the review instead of uploading the same file again.
- Check that the address on the document matches the one saved in your profile.
- Hold off on further withdrawals until the check clears.
- Contact support if a rejection message gives no reason you can act on.
Contact support once a document has been rejected twice with no explanation you can fix yourself.
Withdrawal pending longer than expected
The withdrawal sits in a pending state for longer than the player expected, while the balance stays locked.
- Identity verification is not yet complete on the account.
- A bonus is still active, so winnings remain tied to playthrough.
- Details on the payment record differ from the account holder name.
- The request was made during a weekend or holiday, when reviews pause.
- A second withdrawal request was submitted while the first was open.
- Open the transaction history and read the exact status label on the request.
- Finish any outstanding verification step before anything else.
- Confirm that no active bonus holds your balance.
- Check that the name on the payment record matches your account name exactly.
- Cancel a duplicate request so only one withdrawal is open.
- Use the payment route you originally deposited with where the operator requires it.
- Review your inbox and spam folder for a message asking for extra documents.
- Respond to that message with the file requested, sent once.
- Keep the withdrawal amount above the minimum and below any cap tied to your account tier.
- Note the time you submitted the request so you can describe it clearly later.
- At https://megariches-uk.uk/, the pending list shows which step is blocking the request.
- Leave the balance untouched while the review runs, as play can reset the queue.
Contact support when the status has not moved for several working days or a document request was answered and the state stayed the same.
Welcome bonus or free spins not credited
The player registers or deposits and the bonus balance or spin counter stays at zero.
- The bonus code was missing or typed with the wrong case at deposit.
- The deposit was made after the bonus offer had already closed.
- The payment route used is excluded from the promotion.
- The account already holds a bonus, and offers do not stack.
- Free spins were credited to a specific game the player has not opened.
- Open the bonus section and confirm whether an offer is listed as claimed or active.
- Check the deposit record to see whether a code was attached to it.
- Re-enter the code in the exact form given on the offer page, with matching capitals.
- Make the qualifying deposit again only if the offer is still open.
- Confirm the payment route you used is allowed for that promotion.
- Clear any other active bonus before claiming a new one.
- Open the game named in the offer so the spins can appear.
- Log out and back in through the phone browser to refresh the balance.
- Note the time of the deposit and the code you used for a support message.
- Avoid claiming the same offer twice on one account.
- Contact support if the offer is still listed as available and nothing appears.
Contact support when the qualifying deposit and the code are correct and the bonus is still absent after a fresh login.
Deposit or withdrawal declined because of limits
The player submits a payment and gets a message that the amount falls outside allowed limits.
- The amount is above or below the range allowed for that account tier.
- The player has already reached a daily or monthly cap on transactions.
- The selected payment route has a lower ceiling than the amount entered.
- A single transaction was split into several smaller ones and flagged.
- Currency conversion pushed the amount past the permitted edge.
- Read the error text and note which side of the limit the amount hit.
- Adjust the amount to sit inside the range for your account tier.
- Spread larger plans across several days if a cap applies.
- Pick a different payment route with a suitable ceiling for the amount.
- Cancel any failed attempt before trying again.
- Keep each new request as a single transaction rather than a series of small ones.
- Confirm the currency shown on the form matches your payment record.
- Check the transaction history for a cap reached earlier in the day.
- Complete verification first, since higher tiers open larger ranges.
- Wait for the cap window to reset before retrying the same amount.
- Contact support when the amount is clearly inside the stated range and still fails.
Contact support if a correctly sized transaction keeps failing after a fresh login and no cap appears in your history.
Keep your profile name, address and payment details identical in every place they appear; that one habit removes most stuck checks, declines and unpaid withdrawals before they start.